Wednesday, March 31, 2010

Tips for those who have not received a 2010 Census questionnaire or who need help filling out their questionnaire

Help for those who have not received a questionnaire:

Residents with regular mailing addresses who did not receive a questionnaire in the mail will automatically have a second one mailed to them in early April. If they still have not received a questionnaire by April 12, they can call our toll-free help line and request that one be mailed to them. This applies to residents with regular mailing addresses AND to those who have P.O. boxes. The toll-free number is 1 (866) 872 6868. If residents call before April 12, they will be sent a replacement questionnaire ONLY if they can provide the ID number from their original questionnaire (which they won’t have if they never got the questionnaire to begin with).

Questionnaires also are available at a number of Be Counted centers around the state. These questionnaires are for people who did not receive a form at their home, believe they were excluded from the questionnaire they received at their home, or do not have a place to stay and were not counted by any other method. The addresses of the Be Counted sites can be found on the home page of our web site,, via the box titled “Need Help with Your Form?”

A very small group of Vermont communities will not receive questionnaires at all. They will only receive a visit from an enumerator. The visit will take place between March 22 and May 29. These towns include, in the northwest, Alburg, Isle LaMotte, North Hero, and parts of Highgate, Swanton, St. Albans, Milton and Georgia; in south central Vermont, Killington and parts of Mendon; and in the south, Ludlow, Landgrove, Peru, Winhall, Stratton, Somerset, Dover, Searsburg and Wilmington.

After April 12 residents can call the toll-free line and ask to fill out the questionnaire over the telephone.

It's a little tricky to get past all the recorded information on the toll-free line to a human being, so here is a primer:

1. Call the Census Helpline at 1 (866) 872 6868.
2. When the recording answers, wait until it asks you if you want to order a census form in English or another language (that will be the second option given, so you don't have to wait very long). Say "request census materials."
3. When the recording asks "Which would you like?" and starts to give you options, hit O (zero). That will take you to a live operator. Tell the operator you would like to request a replacement questionnaire or fill out your questionnaire over the phone.

Help for those who need assistance filling out their questionnaire in English or another language:

People who need help filling out the questionnaire they received can visit a Questionnaire Assistance Center. The addresses of the Questionnaire Assistance Centers can be found on the home page of our Web site,, via the box titled “Need Help with Your Form?”

Printed census assistance guides are available on our Web site in 59 languages. Go to the flashing multi-language scroll bar on the left side of the home page and click on a language in the scroll-down window. Information on how to access the in-language assistance guide is at the bottom of the in-language page. Also, videos on how to fill out the form are available in 34 languages. The 34 in-language "It's Easy" form-filling videos are posted on the in-language pages. If a video guide is available in that language, it will be visible on the right hand side of the in-language page. Please check back often for additional languages.

Three in-language "It's Easy" form-filling videos – English, English LGBT and Spanish LGBT - are found in the Multimedia Center of the site at:,n22

Help is also available over the telephone in five languages other than English:

Spanish: 1-866-928-2010

Chinese: 1-866-935-2010

Korean: 1-866-955-2010

Russian: 1-866-965-2010

Vietnamese: 1-866-945-2010

Help for those with visual or hearing impairments:

The number for the Telephone Display Device (TDD) for the deaf is 1-866-783-2010

A video on how to fill out the form is available in American Sign Language in the Multimedia Center of the site at:,n22

Those who are visually impaired can ask a telephone help-line operator to mail them a census assistance guide in Braille or large print after April 12. Call 1 (866) 872 6868.

Also, the large print census guide can be accessed on the 2010 Census Web site and printed out. Here is the address:

The Braille census guide can also be printed out but a Braille machine is required. It is available at:

If all this fails and residents are not able to fill out their questionnaire by April 19, they don’t need to worry. A census enumerator will visit their home between May 1 and early July to collect the information in person.

If you have any questions, please call Helen Simon, partnership specialist, at the U.S. Census Bureau in Williston, Vt., at (802) 264-0856, or email her at

Updated March 31, 2010

This information provided courtesy of the Vermont State Library and the Vermont office of the US Census.